Policy for Warranties on Core Components of Laser Marking Machines (2024 Edition)

The table below compares warranty policies for the key components of the leading 2024 laser marking machine brands, covering the laser, galvanometer, and control card.The information provided includes the length of the warranty, the scope of the service, and the cost of the service, helping users quickly understand the differences between the various brands, and providing practical reference information for purchasing equipment.

Why is the warranty of core components so important?

The lasers, galvanometers, and control cards used in laser marking machines are like the engine, transmission, and electronic control unit of a car. If any of these components malfunction, it can directly affect production.Most manufacturers have some "little tricks" in their warranty policies. Some only cover the laser for one year, while others charge extra for repairs to the galvanometer.In this article we'll take a look at some of these details, so that when you go to buy a machine, you'll know what you're getting.

Comparing the warranty policies for three major components.

Warranty policy for lasers.

Currently, the mainstream imported fiber lasers generally provide a three-year warranty, while domestic lasers provide a two-year warranty.But you should also check to see if the warranty covers compensation for light-path attenuation, and whether it is free or if you have to pay for parts.

Laser mirror warranty.

The high-speed galvanometer mirror is the easiest to damage from dust.One of the leading brands of laptops in Taiwan has recently introduced a service in which the screen is cleaned for free three times during the warranty period.And although some low-price models claim a "two-year warranty," the warranty on the galvanometer motor is separate, so you must make sure that this is clearly stated in the contract.

The cards and the software are maintained by the company.

Software upgrades are easily overlooked. Control card makers like PRT and JET offer free remote debugging services during the warranty period.But if the off-the-shelf system used in some OEM equipment crashes, it may take two weeks for the equipment to be repaired, which directly affects orders.

There are three hidden factors to consider when choosing a warranty policy.

Response time.

Don't just look at the length of the warranty. A four-hour response time for emergencies is a lot different than a 48-hour response time.Factories in the Shanghai, Zhejiang and Jiangsu area have a clear advantage in terms of geographical location, and one brand in the Pearl River Delta even promised to arrive on the premises within two hours.

Are parts and accessories charged for?

Some manufacturers play word games with consumables like lenses and filters.Be sure to ask if "total coverage" includes normal wear and tear. Last year one user was charged NT $ 3800 for a lens replacement.

Cross-regional service capability.

If you buy equipment from abroad, the important thing is to look at the scale of the supplier's local service center.One well-known brand has service centers only in provincial capitals in southwest China, and it might take more than three days for a technician to reach a county seat if there's a problem.

The new policy for 2024.

This year, it is obvious that the industry is rolling out new service offerings. Seven of the major brands have come out with "trade-in" programs, allowing customers to trade in their three-year-old laser printers for a discount towards a new model.Three companies also now provide a spare equipment service, whereby they provide temporary equipment free of charge while the original equipment is being repaired. For companies whose production cannot be interrupted, this is a life saver.

Our purchasing tips.

Those with plenty of funds to invest in the system prefer to buy imported brands. Small and medium businesses tend to favor local brands with good service networks.Don't forget to ask the salesperson to put the warranty details in the contract's appendix, especially those concerning the criteria for human judgment.Finally, remember that the fine print of the warranties on low-priced equipment is often full of holes, so be sure to read the fine print before signing!